FAQ
Frequently asked questions
Pricing, setup, compatibility and data protection. Can’t find your answer? Contact us.
Does PunchOut Rocket work with SAP Ariba?
Yes. PunchOut Rocket connects your store to SAP Ariba via cXML (PunchOutSetupRequest, PunchOutOrderMessage and OrderRequest). SAP Ariba is the system our customers connect to most often.
How much does it cost?
From €163/month per site, billed annually. The Standard plan costs €1,950/year for WooCommerce and €2,950/year for Magento, PrestaShop, nopCommerce or a custom store, with up to 10 buyers included. The Premium plan (€1,000/year more) adds purchase orders imported into your store, Predefined Carts and priority support; the OC & ASN add-on (+€1,000/year, Premium only) adds order confirmations and ship notices. Prices exclude VAT.
How long does it take to go live?
Most suppliers go live in under 30 days. The technical setup takes hours; the rest depends on your buyer’s test (UAT) schedule. Go-Live Assist starts within 48 hours and stays with you until the first real order.
Do I need to rebuild my shop?
No. The plugin works with your existing catalogue, customer prices and checkout. The gateway handles the iframes, SameSite cookies and security headers that SAP Ariba and Coupa require.
What happens after the 30-day trial?
You choose a plan, Standard or Premium, to keep the connection active. During the trial the Premium features (purchase order import and Predefined Carts) are active too, so you can test them before you choose. Nothing is charged automatically and no credit card is needed to start.
Where is my data hosted?
On enterprise cloud infrastructure, with a DPA that lists the sub-processors. Dedicated hosting is available on request.
How many buyers can I connect?
Up to 10 per site are included. Packs of 10 more buyers cost €1,500/year each: contact us to add them, or for a custom quote for very large numbers.
Do test configurations count as buyers?
Yes. Every buyer connection set up in the gateway counts, including the ones you create for testing.
What happens when I reach the limit?
Your existing buyers keep working. You can add a new one after adding a +10 pack or removing a connection you no longer use.
Which e-commerce platforms are supported?
WooCommerce, Magento 2 / Adobe Commerce, PrestaShop 8 and 9, nopCommerce 4.50 to 5.x, and any custom or headless store through the REST API.
Which procurement systems are supported?
Any system that supports cXML or OCI PunchOut, including SAP Ariba, Coupa, SAP S/4HANA, SRM and ECC, Jaggaer, Ivalua, Oracle and Workday.
Is PunchOut Rocket GDPR compliant?
Yes. A data processing agreement (DPA) with the list of sub-processors is available.
Do you support order confirmations, ship notices and invoices?
Yes, as add-ons. Order confirmations and ship notices come with the OC & ASN add-on (€1,000/year for up to 10 buyers, Premium plan only). cXML invoices are available on request: contact us.
Can you set it up for me?
Yes. Go-Live Assist (€1,500, one-off) covers configuration, tests and UAT support until the first order.
30-day free trial · no credit card
Your buyer is waiting. Let’s launch.
Install the plugin today and run your first test session this afternoon. If your deadline is close, tell us and we will handle your request with priority.